Website Social Sale Rep
A chat support agent is responsible for assisting customers with questions and resolving problems while upholding the Company’s brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer’s needs using their knowledge of products, policies, and resolution skills.
An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).
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What you will be doing: As a chat support assistant you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Contract length: No fixed term
Rate: $25 per hour
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 7 hours of availability per day. Reliable internet connection.
Responsibilities:
Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
Assist customers with making purchasing decisions
Resolve any customer issues in a timely, upbeat, and friendly manner
Manually place new orders
Field customer questions, concerns & problems
Maintain a thorough working knowledge of the company’s products and relay this information to customers
Develop rapport with customers
Hours per day: 7 hours a day
Location: Remote work worldwide (United States preferred).
Chat Support Assistants are in huge demand worldwide right now.
If you can start right away please apply below.